WhatsApp Campaigns Overview

WhatsApp Campaigns in AI Chat Assist enable businesses to send targeted, template-based messages to their audience at scale. This feature is ideal for marketing promotions, important announcements, and customer engagement initiatives.

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Key Features

• Template-based Messaging: Send pre-approved message templates to your audience
• Audience Segmentation: Target specific customer segments with personalized messages
• Scheduling: Plan and schedule campaigns in advance
• Performance Tracking: Monitor delivery, read receipts, and engagement metrics
• Compliance: Built-in adherence to WhatsApp Business API policies

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Campaign Types

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1. Broadcast Campaigns

• Send one-time messages to a large audience
• Ideal for promotions, announcements, and time-sensitive information
• Supports rich media (images, documents, videos)

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2. Drip Campaigns

• Send a series of automated, scheduled messages
• Perfect for onboarding sequences, nurture campaigns, and educational content
• Set up conditional paths based on user interactions

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Getting Started

Before creating your first campaign, ensure you have:

• Connected your WhatsApp Business account
• Created message templates
• Set up audience segments

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Next Steps