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Campaign Status Guide

Understanding your campaign status helps you track progress and identify any issues. Here’s what each status means and how to respond.

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Campaign Status Types

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Pre-Send Statuses

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1. Draft

• What it means: Campaign is saved but not scheduled
• Actions: Can be edited or scheduled

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2. Scheduled

• What it means: Campaign is queued for future delivery
• Actions: Can be edited or canceled before sending

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Active Statuses

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3. Sending

• What it means: Campaign is currently being delivered
• Actions: Can be paused if needed

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4. Paused

• What it means: Delivery has been temporarily stopped
• Actions: Can be resumed or canceled

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Completion Statuses

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5. Completed

• What it means: All messages have been processed
• Actions: View reports, duplicate campaign

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6. Failed

• What it means: Campaign encountered errors during sending
• Actions: Review error details, contact support if needed

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Status Dashboard

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Campaign List View

• Color-coded status indicators
• Quick filters by status type
• Search and sort functionality

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Status Details

For each campaign, view:

• Progress bar showing completion percentage
• Message breakdown (sent, delivered, read, etc.)
• Error details (if any)
• Timeline of status changes

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Common Issues and Solutions

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1. Campaign Stuck in “Scheduled”

• Possible causes:
  • Scheduled time hasn’t arrived yet
  • System processing delay
• Solution: Wait a few minutes, then refresh

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2. Campaign Stuck in “Sending”

• Possible causes:
  • Large recipient list
  • Rate limiting by WhatsApp
• Solution: Wait for processing to complete

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3. Campaign Marked as “Failed”

• Possible causes:
  • Template approval issues
  • Invalid phone numbers
  • Account restrictions
• Solution: Check error details and address the specific issue

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Best Practices

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Before Sending

• Test with a small audience first
• Verify all template variables
• Check sending limits

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During Sending

• Monitor progress in real-time
• Be prepared to pause if issues arise
• Keep an eye on delivery rates

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After Completion

• Review performance metrics
• Document any issues encountered
• Use insights for future campaigns

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Next Steps