FAQs & Knowledge
Frequently Asked Questions
FAQs & Knowledge
Frequently Asked Questions
The FAQs section helps you control what your chatbot knows and how it answers. This is where you define trusted answers, guide conversations, and reduce repetitive questions.
What This Section Is For
Frequently Asked Questions (FAQs) are predefined questions and answers that your chatbot can instantly respond to. They help:
- Answer common visitor questions
- Improve response accuracy
- Reduce unnecessary conversations
- Speed up lead qualification
When to Use FAQs
Use FAQs when:
- Visitors repeatedly ask the same questions
- You want consistent answers across all channels
- You need fast responses without complex workflows
Example FAQ Use Cases
- “Can I try this for free?”
- “Does this work with WhatsApp?”
- “How does this help ads?”
- “Is setup complicated?”
Where FAQs Are Used
- Website chatbot
- WhatsApp conversations
- Ad traffic landing interactions
- Pre-chat suggestions