FAQs & Knowledge
Knowledge Base
FAQs & Knowledge
Knowledge Base
The Knowledge Base is the core learning source for your AI chatbot. Unlike FAQs (fixed Q&A), the Knowledge Base allows the chatbot to understand context, answer open-ended questions, and combine multiple sources of information.
What You Can Add to the Knowledge Base
- Website pages
- Product documentation
- Service descriptions
- Policies (pricing, refunds, support)
- Custom written content
Ways to Build Your Knowledge Base
1. Website Scraping
Automatically pull content from your website to create a knowledge base.
Best for:
- Marketing websites
- Product pages
- Help content
2. Manual Content
Add custom text directly when:
- You don’t have a website
- You want full control over answers
- You want to simplify complex content
Web Scraping Module
The Web Scraping Module automatically gathers and integrates relevant data from external websites into your chatbot’s knowledge base. It streamlines onboarding by pre-populating initial content from your website so the bot can respond effectively from day one.
Core System Description
The module operates in two phases:
- Onboarding Homepage Scraping: During bot setup, the system automatically scrapes the provided website’s homepage to create an initial dataset for responses.
- Fallback Phase (Homepage Scraping): If a
sitemap.xmlfile is unavailable, the system reverts to scraping the homepage to extract valuable information.
Enhanced Onboarding Features
-
First Page Scraping During Setup
- Automatically collects data from the provided website URL’s homepage during bot registration
- Extracts visible, high-value content (e.g., service descriptions, FAQs, business offerings) to seed a preliminary knowledge base
-
Quick Setup Workflow
- Reduces manual effort by preloading chatbot data based on homepage content
- Ensures the chatbot is ready for basic interactions immediately after onboarding
-
User Notifications
- Shows progress indicators during onboarding (e.g., “scraping in progress”, “scraping completed”)
- Sends a post-onboarding confirmation that the knowledge base has been populated
This onboarding flow guarantees a smoother setup while ensuring the chatbot has enough data to deliver accurate and contextually relevant responses from the start.
Best Practices
FAQ vs Knowledge Base (Quick Difference)
| Feature | FAQ | Knowledge Base |
|---|---|---|
| Structure | Fixed Q&A | Contextual understanding |
| Best for | Common questions | Open-ended queries |
| Response | Direct | AI-generated |
| Control | High | Flexible |
| Learning depth | Low | High |
Recommended Setup Flow
- Start with FAQs for top 10–20 common questions
- Add Knowledge Base content for deeper understanding
- Review chatbot responses
- Optimize based on real conversations