WhatsApp Business Integration

Connect your WhatsApp Business account to AI Chat Assist to manage customer conversations across all your channels in one place.

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Prerequisites

• A WhatsApp Business account
• A verified Facebook Business Manager account
• Admin access to your business’s WhatsApp Business account

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Setup Instructions

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Step 1: Connect WhatsApp Business Account

1. Go to Settings > Integrations > WhatsApp
2. Click Connect WhatsApp
3. Select your Facebook Business Manager account
4. Choose the WhatsApp Business account you want to connect
5. Click Continue and follow the on-screen prompts
6. Grant the necessary permissions

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Step 2: Configure Settings

After connecting, configure your WhatsApp settings:

• Business Profile: Verify your business information
• Greeting Message: Set up a welcome message
• Away Message: Create messages for when you’re not available
• Quick Replies: Set up common responses

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Step 3: Test the Integration

1. Send a test message to your WhatsApp Business number
2. Verify that you receive the message in your AI Chat Assist dashboard
3. Respond to the message to ensure replies are delivered

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Features

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Two-Way Messaging

• Send and receive messages with customers
• Share images, documents, and location
• Use emojis and formatting

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Automation

• Set up automated responses
• Create message templates for common inquiries
• Use quick replies for faster responses

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Team Inbox

• Assign conversations to team members
• Add internal notes
• Set conversation status (open, pending, closed)

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Best Practices

1. Response Time: Aim to respond within 24 hours to maintain your business’s response rate
2. Message Templates: Pre-approve message templates for common use cases
3. Business Hours: Set clear expectations about when you’ll respond
4. Opt-In: Ensure you have customer consent before sending messages

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Troubleshooting

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Common Issues

1. Connection Failed

   • Verify your Facebook Business Manager permissions
   • Ensure you’re using the correct WhatsApp Business account
   • Check for any service outages

2. Messages Not Delivering

   • Check your internet connection
   • Verify your WhatsApp Business account is active
   • Ensure you’re not exceeding message limits

3. Template Messages Not Sending

   • Check if the template is approved
   • Verify all required variables are included
   • Ensure the template is in the correct language

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WhatsApp Business API Limits

• Message Templates: Must be approved before sending
• 24-Hour Window: You can only send template messages to users who have messaged you first within the last 24 hours
• Message Types: Some message types have additional restrictions

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Need Help?

For additional assistance, please contact our support team or visit our help center.