Instagram Integration

Connect your Instagram Business account to manage direct messages and comments from your customers in one unified inbox.

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Prerequisites

• An Instagram Business or Creator account
• A linked Facebook Page
• Admin access to the Facebook Page
• A Facebook Business Manager account

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Setup Instructions

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Step 1: Connect Instagram Account

1. Go to Settings > Integrations > Instagram
2. Click Connect Instagram
3. Select the Facebook Page connected to your Instagram account
4. Click Next and follow the on-screen instructions
5. Grant the necessary permissions

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Step 2: Configure Settings

After connecting, configure your Instagram settings:

• Auto-Reply: Set up automated responses for when you’re not available
• Message Tags: Configure tags to organize conversations
• Comment Moderation: Set up rules for comment filtering

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Step 3: Test the Integration

1. Send a test message to your Instagram Business account
2. Verify that the message appears in your AI Chat Assist dashboard
3. Respond to the message to ensure replies are delivered

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Features

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Direct Messaging

• View and respond to Instagram Direct messages
• Send photos, videos, and other media
• Use emojis and quick replies

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Comment Management

• View and reply to comments on your posts
• Like and hide comments
• Set up automated responses to common comments

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Automation

• Create automated responses for common questions
• Set up away messages
• Use saved replies for frequent responses

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Best Practices

1. Response Time: Aim to respond to messages within 24 hours
2. Brand Voice: Maintain a consistent tone and style in your responses
3. Content Calendar: Plan and schedule your posts in advance
4. Engagement: Like and respond to comments to boost engagement

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Troubleshooting

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Common Issues

1. Connection Failed

   • Verify your Facebook Business Manager permissions
   • Ensure your Instagram account is a Business or Creator account
   • Check that your Instagram account is connected to a Facebook Page

2. Messages Not Syncing

   • Check your internet connection
   • Verify that your Instagram account is active
   • Ensure you have the latest version of the Instagram app

3. Cannot Reply to Comments

   • Make sure you’re using an Instagram Business or Creator account
   • Verify that your account has the necessary permissions
   • Check for any restrictions on your account

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Instagram API Limits

• Message Limits: There are limits on the number of messages you can send in a given time period
• Comment Moderation: Some features may be limited based on your account status
• Automation: Be mindful of Instagram’s automation policies to avoid restrictions

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Need Help?

For additional assistance, please contact our support team or visit our help center.