Visitor Information

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Purpose

Use Visitor Information to quickly learn who the visitor is, where they came from, and whether they are already a qualified lead.

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What Visitor Information Includes

• Visitor ID – A unique identifier tied to the session.
• IP address & location – Geolocation derived from the IP, giving city/state when available.
• First interaction time – When the visitor first contacted your chatbot.
• Last interaction time – Timestamp of the most recent message.
• Lead status – Indicates if the visitor converted to a lead, is in nurture, or remains anonymous.

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Why Visitor Information Matters

1. Helps sales qualify leads with instant context.
2. Provides background for support teams before follow-ups.
3. Enables marketing to segment users based on geography, intent, or lifecycle stage.

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Automatic Data Collection

Visitor information is collected automatically—no manual setup is required. As long as the script is live on your channels, the platform captures these attributes and syncs them to the conversation.