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Purpose

Use this page to diagnose channel performance, UI issues, or latency complaints by reviewing the device and session attributes tied to each conversation.

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Device Details

  • Device type – Desktop, Mobile, or Tablet.
  • Operating system – Windows, macOS, Android, iOS, etc.
  • Browser engine / app – Chrome, Safari, in-app WhatsApp web view, and more.

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Session Details

  • Session start time – When the visitor initiated the conversation.
  • Last active time – Most recent interaction.
  • Session duration – Total active time in the chat window.

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Why This Is Useful

  1. Identify device-specific behavior: Spot patterns such as mobile visitors abandoning at certain steps.
  2. Understand usage patterns: Learn which operating systems dominate engagement to optimize assets.
  3. Diagnose UI/performance issues: Quickly confirm whether bugs are isolated to a device or browser combination.
  4. Optimize placement: Use dwell times to decide where to surface the widget on web or mobile apps.
Visitor InformationActions & Follow-Ups