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Message Status Tracking

Track the complete journey of your WhatsApp messages from sending to user interaction. This section provides detailed insights into each stage of message delivery and engagement.

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Message Status Types

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Sent

• Message has been successfully sent from our platform
• Timestamp of when the message was dispatched
• Initial status in the message lifecycle

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Delivered

• Message has been successfully delivered to the recipient’s device
• Confirms the message reached WhatsApp’s servers and the recipient’s phone
• Does not guarantee the message has been seen

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Read

• Recipient has opened and viewed the message
• Indicated by blue double checkmarks in WhatsApp
• Provides insight into message open rates

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Replied

• Recipient has responded to the message
• Tracks engagement and interaction rates
• Helps measure campaign effectiveness

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Viewing Message Status

1. Go to WhatsApp Drip Campaigns > Analytics
2. Select Message Status from the sidebar
3. Use filters to view status by:
   • Campaign
   • Date range
   • Message type
   • Recipient segment

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Common Issues

• Not Delivered: Check recipient’s phone number and internet connection
• Delivered but Not Read: Message may be in notification center
• No Reply: Consider message timing and content relevance