Analytics
Retry Invalid Numbers
Analytics
Retry Invalid Numbers
Manage and retry messages to invalid WhatsApp numbers
Handling Invalid Numbers
This section helps you manage and retry messages that couldn’t be delivered due to invalid or inactive WhatsApp numbers.
What Are Invalid Numbers?
Invalid numbers include:
- Non-existent phone numbers
- Numbers not registered with WhatsApp
- Temporarily unavailable numbers
- Numbers that have blocked your business
Viewing Invalid Numbers
- Navigate to WhatsApp Drip Campaigns > Analytics
- Select Invalid Numbers from the sidebar
- The system displays:
- List of invalid numbers
- Reason for invalidity
- Number of delivery attempts
- Timestamp of last attempt
Retry Options
Automatic Retry
- System automatically retries failed deliveries
- Configurable retry intervals (default: 1 hour)
- Maximum retry attempts can be set
Manual Retry
- Select the numbers you want to retry
- Click Retry Selected
- Choose immediate or scheduled retry
Best Practices
- Regularly clean your contact list
- Verify numbers before adding to campaigns
- Monitor invalid number rates for potential issues
- Update numbers that have been corrected
Common Issues and Solutions
| Issue | Possible Cause | Solution |
|---|---|---|
| Number not on WhatsApp | Recipient doesn’t have WhatsApp | Remove or update the number |
| Invalid number format | Incorrect country code or format | Verify and correct the number format |
| Temporary failure | Network issues | System will automatically retry |
| Blocked number | Recipient has blocked your business | Respect user preferences, do not retry |
Export Options
Export invalid numbers to:
- CSV
- Excel
- Your CRM (if integrated)