Automated WhatsApp messaging enables businesses to send timely, personalized messages to customers at scale. This feature allows you to create message sequences that are triggered by specific user actions or scheduled at optimal times.

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Key Features

  • Scheduled Messaging: Plan and send messages at the most effective times
  • Trigger-based Automation: Send messages based on user actions or behaviors
  • Personalization: Use dynamic variables to customize each message
  • Template Management: Create and manage pre-approved message templates
  • Analytics: Track message delivery, opens, and engagement

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Getting Started

  1. Connect Your WhatsApp Business Account

    • Ensure you have a verified WhatsApp Business account
    • Connect it to AI Chat Assist in the dashboard

  2. Create Message Templates

    • Design and submit templates for approval
    • Include variables for personalization
    • Wait for template approval (typically 24-48 hours)

  3. Set Up Automation Rules

    • Define triggers for your automated messages
    • Set conditions for message delivery
    • Create message sequences for different scenarios

Message Templates

Learn how to create and manage approved message templates

Workflow Builder

Create complex automation sequences with our visual workflow builder

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Best Practices

  • Always get explicit opt-in from users before sending messages
  • Keep messages concise and relevant to the user’s context
  • Use personalization tokens to make messages more engaging
  • Monitor delivery rates and adjust sending times accordingly
  • Regularly update your message templates based on performance data

Ensure compliance with WhatsApp’s Business Policy and local regulations when setting up automated messaging.

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