Support
Support
We’re here to help you get the most out of AI Chat Assist. Choose from our various support options below to get the assistance you need.
Contact Support
Support Hours
Our support team is available during the following hours:
- Monday to Friday: 9:00 AM - 8:00 PM Eastern Time (ET)
- Saturday: 10:00 AM - 6:00 PM Eastern Time (ET)
- Sunday: Closed (Emergency support only)
Support Channels
Response Times
| Plan | Email Response | Chat Response | Phone Support |
|---|---|---|---|
| Free | 72 hours | Not available | Not available |
| Starter | 48 hours | Not available | Not available |
| Professional | 24 hours | 24 hours | Not available |
| Business | 8 hours | 4 hours | Not available |
| Enterprise | 4 hours | 2 hours | Available |
Self-Service Resources
Knowledge Base
Our comprehensive knowledge base contains articles, tutorials, and guides to help you solve common issues and make the most of AI Chat Assist.
Getting Started
Quick start guides and tutorials
Frequently Asked Questions
Answers to common questions
Video Tutorials
Step-by-step video guides
Release Notes
Latest features and improvements
Community Forum
Connect with other AI Chat Assist users, share best practices, and get advice from the community.
Troubleshooting
Check System Status
Before reporting an issue, check our system status page to see if there are any known outages or maintenance activities.
Search the Knowledge Base
Many common issues have already been documented in our knowledge base. Use the search function to find relevant articles.
Check FAQs
Review our Frequently Asked Questions page for answers to common questions.
Community Forum
Search the community forum to see if others have experienced and resolved similar issues.
Contact Support
If you still need help, contact our support team through your preferred support channel.
Common Issues
Enterprise Support
Enterprise customers receive priority support with dedicated resources:
Dedicated Account Manager
Enterprise customers are assigned a dedicated account manager who:
- Provides personalized onboarding and training
- Conducts regular check-ins and reviews
- Helps optimize your AI Chat Assist implementation
- Escalates technical issues when needed
- Assists with strategic planning and growth
Technical Account Manager
Enterprise customers also receive access to a Technical Account Manager (TAM) who:
- Provides technical guidance and best practices
- Assists with complex integrations
- Helps troubleshoot advanced issues
- Coordinates with our engineering team
- Provides technical reviews and optimization recommendations
SLA Guarantees
Enterprise plans include Service Level Agreement (SLA) guarantees:
- 99.9% uptime guarantee
- 4-hour response time for critical issues
- 24/7 emergency support
- Quarterly performance reviews
- Priority feature requests
Training and Onboarding
Onboarding Sessions
New customers on Business and Enterprise plans receive personalized onboarding:
- Welcome Call: Introduction to your account team and platform overview
- Setup Session: Guided setup of your first bot and integrations
- Training Session: Training for your team on using the platform
- Review Session: Follow-up to ensure everything is working properly
Webinars and Workshops
We offer regular webinars and workshops on various topics:
- Getting Started with AI Chat Assist
- Advanced Bot Configuration
- Lead Generation Strategies
- Support Automation Best Practices
- Analytics and Reporting Deep Dive
Check our events calendar for upcoming sessions.
Custom Training
Enterprise customers can request custom training sessions for their teams:
- Tailored to your specific use cases
- Conducted virtually or on-site
- Recorded for future reference
- Includes training materials and resources
- Available for new team members as needed
Feedback and Feature Requests
We value your feedback and suggestions for improving AI Chat Assist:
Submit Feedback
Product Roadmap
View our public roadmap to see what features we’re working on:
Beta Program
Join our beta program to get early access to new features:
Security and Compliance
For security-related concerns or compliance questions:
Security Issues
If you discover a security vulnerability, please report it immediately:
- Email: [email protected]
- Subject: Security Vulnerability Report
- Include detailed information about the vulnerability
- Do not disclose the vulnerability publicly until it has been addressed
Compliance Documentation
Access compliance documentation and certifications:
SOC 2 Report
Request our SOC 2 Type II report
GDPR Documentation
GDPR compliance information
Privacy Policy
Our privacy policy
Terms of Service
Terms of service
Contact Information
General Inquiries
- Email: [email protected]
- Phone: +1 (800) 123-4567
Sales
- Email: [email protected]
- Phone: +1 (800) 123-4568
Billing
- Email: [email protected]
- Phone: +1 (800) 123-4569
Headquarters
AI Chat Assist, Inc. 123 AI Boulevard San Francisco, CA 94105 United States